Contact information

OFFICE HOURS & COMMUNICATION: 

Service Provider is available to answer clients’ calls during weekdays and seeks a collaborative, professional relationship of equals, as in a partnership, where mutual professional respect, courtesy, and consideration are expected. Office hours are Monday through Friday, 8:00 am to 3:30 pm, UK time zone and weekends by appointment only. Holidays apply only to school holidays, except for summer holidays or urgent tasks. Email and text messages are the primary means of communication between the Client and the Virtual Assistant. The Virtual Assistant is available via messages ONLY during office hours unless prearranged. No telephone calls are accepted. Video meetings must be pre-scheduled at least 1 day in advance, and a courtesy Zoom or phone call is scheduled weekly or biweekly to discuss project details. Any vacation time will be communicated to the client at least 7 days in advance, and it is at the virtual assistants’ discretion whether to work while on vacation. If the vacation is more than two weeks, clients' work will still be performed, with minimal communication until the vacation ends.